Shipping Policy
This Shipping Policy applies to orders placed at daleedo.com, which is operated by Daleedo LLC ("Daleedo", "we", "us" or "our").
1. Free Shipping on Every Order
Standard shipping is free on all orders.
At checkout you can also choose "Skip the Line – Priority Processing & Insured Shipping" for US$6.99. With this option, your order goes to the front of the processing queue and your package is insured against loss or damage in transit.
2. Where We Ship
We currently ship to the United States, Canada and Australia.
3. Processing Time
We process orders within 1–2 business days after your payment is confirmed. We don't process or ship orders on weekends or public holidays. During busy periods, processing may take a little longer. If your order will be delayed, we will email you.
4. Delivery Time
After your order ships, delivery usually takes 5–8 business days, depending on your location. From order to delivery, most orders arrive within 6–10 business days.
These times are estimates, not guarantees. Carrier delays, customs checks, severe weather or peak seasons can affect delivery.
5. Order Tracking
When your order ships, we will email you a shipping confirmation with your tracking number. Tracking can take 24–72 hours to show updates. You can also check your order status on our Track Order page.
6. Customs, Duties and Taxes
Prices are shown in US dollars. Depending on your country and local rules, your order may be charged import duties or taxes. These charges are set by your country's authorities and are not included in our prices. If they apply, you are responsible for paying them.
7. Shipping Address
Please check that your shipping address is complete and correct before you place your order. If you spot a mistake, email us right away at admin@daleedo.com. We can update the address as long as the order hasn't shipped yet. We are not responsible for orders delivered to an incorrect address that was entered at checkout.
8. Lost, Delayed or Damaged Packages
If your order hasn't arrived within 10 business days of your shipping confirmation, or the tracking says delivered but you can't find the package, email us at admin@daleedo.com with your order number. We will work with the carrier to find it. If the carrier confirms the package is lost, we will send you a free replacement or give you a full refund.
If your order arrives damaged, please see our Refund Policy.
9. Contact Us
Daleedo LLC
2 Murray Street, Croydon, Australia
Email: admin@daleedo.com