Refund policy
Last updated: October 7, 2026
Thank you for shopping with Daleedo. The Daleedo online store at daleedo.com is operated by Daleedo LLC ("Daleedo", "we", "us" or "our"). We want you to love your Daleedo Lift Pro. If you don't, this policy explains how to return it.
1. 30-Day "Love It" Guarantee
You can return your Daleedo Lift Pro within 30 days of delivery for a full refund of the purchase price. You can return it even if you have tried it. We know you need to use the device to decide whether it is right for you.
2. Free Returns
Return shipping is free. Once your return is approved, we will send you a prepaid return shipping label. If we can't provide a label for your location, we will reimburse your reasonable return shipping cost when you send us the receipt.
3. Return Conditions
To qualify for a refund, please return:
- the device and every accessory that came with it (for example, the charging cable and attachments);
- the item in reasonably clean condition, free from damage caused by misuse, drops or liquid; and
- the original packaging, if you still have it.
We may reduce a refund, or decline it, if an item comes back damaged through misuse or with parts missing, to the extent permitted by law.
4. How to Start a Return
- Email admin@daleedo.com within 30 days of delivery. Include your order number and a short reason for the return.
- We will reply within 1–2 business days with return instructions and your prepaid label.
- Pack the item securely and send it back using the label we provide.
Please don't send an item back before we approve the return. We can't process packages sent without return instructions.
5. Refunds
We inspect returned items within 3 business days of receiving them and then email you to confirm your refund. Approved refunds go back to your original payment method. Depending on your bank or card issuer, the money usually appears within 5–10 business days.
The optional "Skip the Line – Priority Processing & Insured Shipping" fee is non-refundable once your order has shipped, unless the item arrived damaged, defective or incorrect.
6. Damaged, Defective or Wrong Items
If your order arrives damaged, defective or different from what you ordered, email us within 7 days of delivery. Include your order number and photos or a short video of the problem. We will send you a free replacement or give you a full refund, including any shipping charges you paid. You won't pay any return shipping in these cases.
If you notice a fault after 7 days, please still contact us. We will handle it fairly and in line with your rights under consumer law.
7. Exchanges
We replace items that arrive damaged or defective. For any other change, return the original item under this policy and place a new order.
8. Order Cancellations
You can cancel your order free of charge at any time before it ships. Email admin@daleedo.com as soon as possible. If your order has already shipped, you can still return it under the 30-day guarantee above.
9. Late or Missing Refunds
If 10 business days have passed since we confirmed your refund and you still can't see it, first check with your bank or card issuer. If you still need help, email us and we will look into it.
10. Your Consumer Rights
This policy adds to your rights under consumer law. It does not replace them. For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
11. Contact Us
Daleedo LLC
2 Murray Street, Croydon, Australia
Email: admin@daleedo.com
Website: daleedo.com